Steps to Follow

1. Stay calm and do not argue or force.
2. Check if this is time-critical or routine medication.
3. Explain simply (if appropriate) what the medication is for.
4. Offer alternatives (time, water, position) only if policy allows.
5. Read the care plan / medication plan.
6. Contact RN / on-call / supervisor if required.
7. Document in the official chart/system.